Page FAQ this is provided to make things easier for users 1377 in Malaysia get answers to the most frequently asked questions — from the account registration process all the way to claiming bonuses and withdrawing winnings. We understand that getting started on a new betting platform can raise a lot of questions, and we're always working to make these answers as straightforward as possible.
Since its founding, 1377 has served over 500,000 active users in Malaysia — from seasoned bettors who follow every EPL match and Malaysia Super League fixture, to first-timers exploring an online betting platform for the very first time. We understand their needs and questions differ widely, which is why this FAQ page covers a broad range of topics, from the basics to the more technical.
About the 1377 Account Registration Process
One of the most common questions we receive is about the register account. The process is designed to be as straightforward as possible — all you need is an active Malaysian phone number, an email address, and some basic personal details. No documents are required at the initial stage, there's no registration fee, and there's no lengthy waiting period. A first deposit as low as RM 10 is all it takes to start using all the features on the platform.
We often receive questions about KYC (Know Your Customer) verification. This is a standard procedure in the financial and online betting industry, designed to protect the security of your funds and ensure compliance with Malaysian legal requirements. KYC is typically only required at the withdrawal stage, not during registration — so you can start using the platform right away without any upfront document hassle.
About Deposits & Withdrawals
Deposits and withdrawals are among the most frequently asked topics — and understandably so, as your money is our priority too. At 1377, we support all major Malaysian payment methods including DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX via internet banking such as Maybank2u and CIMB Clicks. All methods are processed instantly or within a very short timeframe.
For withdrawals, we process requests within 5 to 15 minutes in most cases. This is one of our key advantages 1377 compared to other platforms — you won't have to wait days to receive your winnings. A minimum deposit of RM 10 and minimum withdrawal of RM 30 are the thresholds we've set to keep transactions efficient and seamless for everyone.
About 1377 Bonuses & Promotions
Many new users wonder how to claim the welcome bonus and what the rollover requirements are. We've deliberately kept the process as straightforward as possible — the bonus is credited automatically after your first deposit, with no special code required. The rollover terms are stated clearly and transparently on the Welcome Bonus page so you can plan your bets with confidence.
For existing users, we offer a range of ongoing promotions tailored to Malaysian interests — bonuses during the EPL and Malaysia Super League seasons, special offers during the All England and BWF World Tour badminton tournaments, and esports promotions during the MPL Malaysia season. All promotions can be viewed under the "Promotions" tab in your account.
If Your Question Is Still Unanswered
This FAQ page aims to address the most commonly asked questions, but we understand that every user may have a unique situation that cannot be covered here in general terms. If that's the case, don't hesitate to reach out to our support team 1377 ours, which operates 24 hours a day, 7 days a week including public holidays and festive seasons. We communicate in Bahasa Melayu and are committed to responding within minutes via live chat, or within 2 hours via email at support@1377.best.
Also remember to check the Responsible Gaming our team if you need guidance on using self-control tools or accessing support for problem gambling. Your well-being is just as important to us as providing an enjoyable betting experience.